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10 Texting Rules 💬

10 Texting Rules 💬

Kevin A
August 11, 2023

Hi 👋

How many businesses text you a week?

It seems that everyone has my phone number.

I am constantly getting bombarded and usually do not respond.

Texting is critical to connecting with your customers.

Today we’re going to lay out 10 texting rules to effectively connect and communicate with your customers.

And you know Milk Money shares our homework.

We’ve also included 5 templates you can use too.

Are you ready?

You know we are.

LFG🚀

10 Texting Rules

Here are the top ten rules to follow when texting customers:

Get permission before texting. Nobody likes a blind text.
Identify yourself. When you start a text message, make sure to identify yourself and your company.
Keep your messages short and to the point. People are busy, so they don't have time to read long text messages.
Use clear and concise language. Use clear and concise language.
Be professional. Avoid using slang or emojis that might be unprofessional.
Be respectful. Remember that you're talking to a real person, so be respectful in your interactions.
Be timely. Respond to customer texts in a timely manner. respond.
Be helpful. The goal of texting customers is to help them.
Be polite. Always end your text messages with a polite closing, such as "Thank you" or "Have a great day."
Be yourself. Be yourself and let your personality shine through in your text messages.

And here are examples that you can copy 🤌🏼

1.Welcome text: This text is sent to new customers after they sign up for your service. It can be used to welcome them to your company, introduce them to your products or services, and provide them with a link to your website or app.

Hi [customer name],

Welcome to [company name]! We're so glad you're here.

We hope you enjoy our products and services. If you have any questions, please don't hesitate to contact us.

Here's a link to our website: [website address]

Thanks, [Your name]

Reminder text: This text is sent to customers who have abandoned their carts or who haven't used your service in a while. It can be used to remind them of your products or services, and to encourage them to come back and complete their purchase or start using your service again.

Hi [customer name],

We noticed that you abandoned your cart on our website. Is there anything we can do to help you finish your purchase?

We also wanted to let you know that we're running a special promotion on [product or service]. You can get [discount]% off when you use the code [promotion code].

Click here to return to your cart: [website address]

Thanks, [Your name]

Promotional text: This text is sent to customers to promote your products or services. It can be used to announce new products or services, to offer discounts or promotions, or to simply remind customers about your brand.

Hi [customer name],

We're excited to announce that we're launching a new product! The [product name] is the perfect solution for [problem]. It's [features] and it's only [price].

To celebrate the launch, we're offering [discount]% off for a limited time. Use the code [promotion code] at checkout.

Click here to learn more: [website address]

Thanks, [Your name]

Customer service text: This text is sent to customers to provide customer service. It can be used to answer questions, resolve issues, or simply thank customers for their business.

Hi [customer name],

We received your message and we're working on a solution. We'll get back to you as soon as possible.

In the meantime, please let us know if you have any other questions.

Thanks for your patience,
[Your name]

Birthday text: This text is sent to customers on their birthday. It can be used to wish them a happy birthday, offer them a discount or promotion, or simply let them know that you appreciate their business.

Hi [customer name],

Happy birthday! We hope you have a wonderful day.

As a thank you for being a valued customer, we're offering you [discount]% off your next purchase. Use the code [promotion code] at checkout.

Click here to learn more: [website address]

Thanks, [Your name]

These are just a few examples of texts that you can send to your customers. By using clear, concise language and a personalized touch, you can create texts that will engage your customers and drive sales.

Now go out there and execute!