When was the last time you gave feedback?

Airlines send the email as soon as your flight is over.

Amazon wants product feedback days after your purchase.

Dunkin’ asks me too (FYI, got this message as I was writing this)

I’m sure you’ve seen the smiley face buttons in bathrooms asking about your experience.

Everywhere you go these days it seems like everyone wants to know how you feel.

Why?

Your feedback (i.e data) is so valuable.

However, when I shop at a small business, I rarely get asked.

Did you know?

A 2022 Redpoint Global survey revealed that 74% of consumers feel that brand loyalty is about feeling understood and valued, rather than discounts and loyalty perks.

Additionally, 64% of those polled would rather purchase a product from a brand that knows them, and 34% would spend more money on a product to do so.Source

Do you hear what I hear?

74% of consumers feel that brand loyalty is about feeling understood…

Let that sink in.

How well do you know your customers?

I would bet not that well.

Don’t worry - I’m guilty.

Now the question becomes; when was the last time you asked for feedback?

Probably not that often or never.

I’m guilty on that too.

But don’t worry because you know Milk Money Marketing is here to help you drive results!

We look at Feedback As Fuel! ⬅️ Copyright pending.

Redbull gives you wings.

Feedback gives you fuel to keep you going in the right direction!

Are you ready to learn simple ways to ask for feedback?

You know I am.

Let’s go! 🚀

🔥7 Feedback Techniques 🔥

First thing to remember is to check your ego at the door.

The truth might hurt.

But losing market share will hurt more, trust me.

⬇️ ⬇️ ⬇️

1. Send an email

   Simple. Email your customers.

   Example

   ➡️ On a scale of 1-10, how was your experience

2. Show me the survey

   Create a survey. Keep it simple. Try using SurveyMonkey

   Example

   ➡️ On a scale of 1-10, how would your rate your experience?

3. Use paper

   Have a store? At an event? Ask them to write a number 1-10

   Example Piece of paper. 📄 Pen.🖊

   ➡️ Please rate your experience 1-10

4. Face to Face

   Example

   ➡️ How’d we do today?

5. Social Media

   Post a chat. Engage with your customers.

   Example

   ➡️ How can we make it a better experience?

6. Incentives for Feedback

   I’m not a fan of giving incentives for feedback, but maybe you like it.

   Example

   ➡️ Please answer few questions for a 25% discount on…

7. Post Purchase Feedback

   Amazon does this very well. Why not copy it?

   Example

   ➡️ Thanks for buying that new rug. How do you like it?

I encourage you to try one of these today. Not tomorrow, not next week, today.

The quicker you get the feedback (i.e. data) the better position you’ll be in to know your customer and give them an A+ experience! 💫

Resources We ❤️

Groundswell Systems - This is our marketing technology and businesses are lovin’ it!

Until Next Week 🥛

Have the best weekend and keep sending your feedback!

Want to learn how others are approaching their marketing strategy?

Book a meeting with us HERE

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