Hi 👋

Did you know I’m the guy filling out customer feedback surveys and writing reviews on Google? 🤷🏻‍♂️

Did you know that my former dentist asked me for a Google review while I was still hopped up on the gas?

He did not get a good review (it was that bad) 🤨

But you know Google reviews are like the gold stars you got in elementary school for spelling bee and tree correct 🐝🌴 ⭐️

Everyone knows who didn’t get a star ⭐️

So do reviews even work?

Here are consumer stats that you need to know:

Customers tell an average of nine people about a good customer experience. On the other hand, they tell about 16 people about a negative experience.

Over 81% of consumers are likely to visit Google Reviews prior to visiting a business.

You might have the best product, but if your customer service is in the 🚽 that might lead to a negative review.

But you know Milk Money Marketing ain’t got time for negativity.

We only want you to flourish in this world.

So today we’re going to put you on the path to gold star reviews ⭐️

Are you ready?

You know we are…

LFG! 🚀

✍🏻 Google Reviews ⭐️

81% of consumers are looking at Google Reviews so let’s get the basics set.

1. Create a Google My Business (GMB) Listing: If you haven't already, set up a GMB listing for your business. Visit the Google My Business website (https://www.google.com/business/) and follow the instructions to claim or create your business profile.

2. Optimize Your GMB Profile: Complete all the necessary information on your GMB profile, including your business name, address, phone number, website URL, hours of operation, and business category. Add high-quality photos and ensure that your profile reflects accurate and up-to-date information.

3. Ask Customers for Reviews: Encourage your customers to leave reviews by asking them directly.

4. Make it Easy to Leave a Review: Provide clear instructions to your customers on how to leave a review on your GMB listing.

5. Monitor and Respond to Reviews: Regularly monitor your Google reviews and promptly respond to them, whether they are positive or negative.

6. Provide Exceptional Service: The best way to receive positive reviews is by delivering excellent products or services to your customers.

7. Display Review Badges or Widgets: Showcase your positive reviews on your website by using Google review badges or widgets.

8. Engage with Customers: Actively engage with your customers on social media and other online platforms.

9. Follow Google's Review Guidelines: Familiarize yourself with Google's review guidelines and ensure that your business practices adhere to them.

10. Provide Reminders: From time to time, send gentle reminders to your customers to leave a review.

What action can do today to get more reviews?

✅ Ask all your customers for a review (send a text or email)

All you need to do is execute.

Go get that gold star!⭐️

❤️ Resources We ❤️

Mile Square Labs - Build a strong sales engine. MileSquareLabs implements processes that drive growth 🚀 

Groundswell Systems - Small business marketing automation

Beehiiv - Easiest way to create a newsletter 📝

Rocking Candles - Best candles ever🕯

Dolly Moo - Awesome bath and body products! 

🥛Until Next Week🥛

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