Journey🤟🏼

When I say journey.

What do you think of?

Me. I think of the band.

Great music and it always gets the crowd on their feet.

However, there is another journey that is very important; your customers'.

Which leads me to today's marketing nugget.

Customer Journey Map 🗺

Every customer is different and will have a unique experience buying from you.

You will need to create a Customer Journey Map

Once you have collected enough data from your customers you should sit down and outline the Customer's Journey.

Key Points

1. The Buying Process - What path do you want the customer to take? Block out stages.

2. User Actions - What action does the customer do in each stage?

3. Emotions - What emotions do you think the customer will feel in each stage of the journey?

4. Pain Points - Identify what pain points the customer might feel in each stage and think why they might be feeling that way.

5. Solutions - Brainstorm potential ways to improve buying process.

Resource We ❤️

Google Hangout

Connect with folks via mobile or desktop, video or phone. Easy way to improve communication.

Until Tomorrow 🗓

That's a wrap! We'll have more marketing goodness tomorrow. 🥛

Please send your comments, questions, etc. on over!

We understand that one size doesn't fit all (like the Snuggie)🙃

That's why we offer FREE 30 minute consultation to address your specific concerns.

Keep Exploring 🌎 and Be Kind ❤️

DISCLAIMER: This newsletter is strictly educational. Please be careful and do your own research. 🧐