Who's Your Manager?

Your wait time will be approximately 45 minutes. 📞

What?

Nobody likes waiting- especially customers.

Amazon has raised everyones' expectations for customer support.

They make it super easy and sometimes let you keep the wrong item and send you a knew one!

Guess what?

Shit happens.

It's how you respond that will either attract or deter your customers.

Which leads me to today's marketing message.

Leverage Social for Customer Support

If people can’t find your business via social media, they will look for your competitors who are present on preferred social channels.

The real question isn’t whether you should have active social media accounts, it’s how much time and resources you should be investing in growing your social audiences.

The key is identifying where your customers are and how they like to be approached.

Things to consider:

✅ Put yourself in their shoes.

✅ Be empathetic and Be Kind. ❤️

✅ Contact them ASAP

✅ Set realistic timeline for resolution.

✅ Make them new offer.

Resource We ❤️

Facebook

You stalk your ex on it.

Well it is a great business tool too!

Until Monday 🗓

That's a wrap! We'll have more marketing goodness next week. 🥛

Please send your comments, questions, etc. on over!

We understand that one size doesn't fit all (like the Snuggie)🙃

That's why we offer FREE 30 minute consultation to address your specific concerns.

Keep Exploring 🌎 and Be Kind ❤️

DISCLAIMER: This newsletter is strictly educational. Please be careful and do your own research. 🧐